About the Role
- Achieve and maintain department metrics, SLAs, and SLSs
- De-escalate challenging customer situations with exceptional support
- Escalate complex issues to appropriate support tiers
- Provide timely and accurate resolutions to customer inquiries
- Collaborate with team members for training and process implementation
- Adapt to and drive changes in a dynamic environment
- Build strong rapport to enhance customer experience and program usage
- Proactively address customer issues, such as rejections and disputes
- Complete required training and actively participate in learning sessions
- Perform other duties as assigned.
Requirements
Excellent English Proficiency
Good PC skills, especially Microsoft Office Suite
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
Motivated and enthusiastic individual
About the Company
Join us and be part of Trio's success! Let us help you find a job that fulfills your aspirations while also contributing to the success of our clients.
At Trio, our success is built on a strong foundation of four core values that we firmly believe in. By showing up with no reservations, prioritizing customer success, being the employee you want to hire, and being proactive rather than reactive are not just words–they are the driving force behind our success. With these core values at the forefront, we are committed to delivering exceptional results for our clients, our team, and our business as a whole.
Trio is hiring a Customer Service Representative-Voice Role for our clients in the United States. The Customer Service Representative-Voice Role will be the primary point of contact for our Clients, Merchants, and Customers. The Customer Service Representative-Voice Role will be responsible for taking initiative and proactively resolving customer issues in a timely and efficient manner. As a Voice Customer Service Representative-Voice Role, you must possess excellent communication skills and be able to explain issues both clearly and concisely. This position is full time, night hours with on-the-job training and competitive wage compensation.
In the fast-paced world of staffing and recruiting, it's essential to embody a set of core values that not only guide our actions but also define our culture
At Trio, our success is built on a strong foundation of four core values that we firmly believe in. By showing up with no reservations, prioritizing customer success, being the employee you want to hire, and being proactive rather than reactive are not just words–they are the driving force behind our success. With these core values at the forefront, we are committed to delivering exceptional results for our clients, our team, and our business as a whole.
With Trio, the opportunities are endless, and your career potential is limitless. Don't wait any longer – join Trio and unlock the door to an exciting and rewarding career journey today!